TRACK YOUR ORDER

How can I track my order after the invoice is received?

When you place an order with Modiclub, your order is processed and shipped within 7 Days. You’ll receive an email of your confirmed order with a tracking number located on it. You may access your tracking information by simply clicking on the tracking number in your email, you will then be directed to a DHL or UPS website(https://www.trackingmore.com/). This tracking information is the most current up-to-date information on your shipment.

 

Do I need to create an account to place an order?

No, you can place orders without an account. However, our team can better serve you in the process and with future orders through your personal customer account. Your personal information will be perfectly protected by Modiclub. With an account, our customer care team can easily and quickly find your order and invoice history should you have a problem with a purchase. We value your time.

What payment methods does Modiclub accept and is it safe to use my credit card online?

We accept PayPal. It is always safe to process your Debit and Credit Card information with us.

Can I change or amend my order once it has been placed?

Yes, your order can be changed or amended before it is shipped out.

Shipping

Do I need to create an account to place an order?

Which destinations does Modiclub ship to?

We ship worldwide! For International Orders, it is best for you to know your International Customs Policies and Laws to properly receive your order.

Does Modiclub ship to multiple addresses?

We do not ship to multiple addresses within one order. You would need to place each order individually, per shipping address.

How long does delivery take and how much does it cost?

Estimated Delivery for orders within the continental U.S., Hawaii, Canada and Alaska are 15-20 business days within the shipping date.

What if my purchase was damaged during the delivery?

Please inform our customer care support@haonzpp.com right away after you find that the received item/s are damaged. We will solve the matter as soon as possible.

Return & Exchange

Can I request an exchange if the size does not fit me?

Yes, you can defiantly request an exchange if the items received are in unused condition. For more information please check our Return and Exchange Policy.

Can I request my refund if I decided to return my purchase?

Yes, you can request a full refund if the returned item/s condition qualifies as unused without a price difference in the process. More information please check our Return and Exchange Policy.

Can I return or exchange Final Sale items?

Unfortunately, a Final Sale is final and cannot be returned or exchanged.